Refund, Cancellation, and Order Policy

Last updated: February 12, 2026

This Refund, Cancellation, and Order Policy explains how cancellations and refunds are handled for special-order metal building purchases. By placing an order through Blue Valley Steel, you acknowledge and agree to the terms and limitations described in this document.

1. Special Order Products (No Returns)

All buildings and installed-unit orders are considered special orders. Because each structure is manufactured and scheduled specifically for the customer, orders are non-returnable and non-refundable once placed, except as explicitly stated in this policy.

2. 14-Day Refund Request Window

Blue Valley Steel allows customers to request a cancellation/refund review within fourteen (14) calendar days of placing the order.

  • All refund requests must be submitted in writing (email or written notice).
  • Requests submitted after the 14-day window may be denied automatically, depending on order status, manufacturing progress, and scheduling commitments.
  • A refund request does not guarantee a refund. All requests are handled according to the stages and conditions outlined below.

3. Down Payment Policy (Non-Refundable)

A non-refundable down payment of 10% to 18% is required to place an order. This down payment is used to secure production scheduling, material allocation, order processing, and logistics coordination. Because these costs begin immediately, the down payment is non-refundable in all cases, unless Blue Valley Steel approves a written exception.

4. Cancellation and Refund Rules by Order Stage

4.1 Cancellation Within 14 Days (Before Production / Scheduling Commitments)

If a customer requests cancellation within 14 days and the building has not entered production or scheduling commitments, Blue Valley Steel may approve a refund of amounts paid minus the non-refundable down payment and any applicable processing fees.

4.2 Order In Production / Scheduled (No Refunds)

Once any of the following occurs, no refunds are permitted (including payments beyond the down payment), because the order is actively committed:

  • The order is submitted to manufacturing.
  • Materials have been allocated, cut, rolled, or otherwise committed.
  • The unit is assigned to a production queue.
  • Delivery and/or installation scheduling is initiated.
  • The building is otherwise “in progress” with the manufacturer.

At this stage, cancellation is treated as termination of the customer’s order, not a refundable return.

4.3 Building Ready, Delivered, or Installation Scheduled (No Refunds)

If the building is ready, in transit, delivered, or scheduled for installation, the order becomes fully non-refundable. This includes situations where the customer is not ready due to site conditions, permit requirements, HOA restrictions, access issues, or local code requirements.

5. Customer Responsibilities (Permits, Codes, Site Preparation)

Customers are strongly encouraged to research and confirm all permit, code, and site requirements before placing an order, including:

  • Local building codes and permit requirements.
  • HOA rules or neighborhood restrictions.
  • Site preparation and grading.
  • Access for delivery and crew.
  • Clearance for power lines, trees, septic, wells, and other utilities.

Blue Valley Steel is not responsible for cancellations, delays, or costs caused by permit denial, site preparation issues, access limitations, or local restrictions.

6. Delivery and Installation Timeline (Estimates Only)

Delivery and installation timeframes are estimates only and are not guaranteed. Timing can be affected by crew availability, transportation logistics, weather, scheduling volume, inventory constraints, and other industry-standard variables. Delays do not qualify an order for a refund.

7. Dealer Role and Responsibility

Blue Valley Steel operates as a dealer/facilitator of the order. We assist with placing the order and supporting communication, but:

  • Delivery and installation timelines may be controlled by the manufacturer/installer.
  • Manufacturer policies may apply once the order is submitted.
  • Cancellations and refunds are limited due to special-order production.

Blue Valley Steel will assist in resolving concerns in good faith when possible, but refund approval is not guaranteed and may require manufacturer authorization depending on order status.

8. Chargebacks and Payment Disputes

Customers agree not to file chargebacks for valid, confirmed special-order purchases. Chargebacks do not cancel contractual obligations and may delay resolution while the dispute is investigated. If a chargeback is filed after production has begun, the customer remains responsible for committed costs.

9. How to Request a Cancellation / Refund Review

To submit a request within 14 days, customers must provide:

  • Full name and order details.
  • Order date.
  • Reason for the request.
  • Preferred contact information.

Requests must be submitted in writing. Approval is based on order status and manufacturing commitments.

Contact Us

If you have any questions about this refund, cancellation, and order policy, you can contact us:

Keep Up To Date With
Our Latest Deals.

Get first access to new deals, limited-time specials, and fresh inventory as soon as it's available. Subscribe and we'll send occasional updates.

Subscription Form

Get A Quote

Contact Form